Sunday, July 29, 2012

Sitemeter Login (Account Unavailable) Issues:

Sitemeter has occasional login (server) problems.

"The Site Meter database for your account is currently unavailable. Please wait a few minutes and try again.”

[The site has been largely inaccessible again today.]

Saturday, July 28, 2012

Mac OS X Mountian Lion (10.8) System Preferences Control Panel Won’t Open

Upon clicking the desired control panel, System Preferences displays a drop down message “To use the preferences pane, System Preferences must quit and reopen.”

- Clicking “OK” restarts System Preferences, however the drop down message reappears again. And again….

Possible Cause:
System Preferences is attempting to open a 64-bit preference pane in 32-bit mode.

Possible Solution:
1.) Close System Preferences if running.

2.) Right-click [or Control-click] on System Preferences, move to highlight “Options”, and select “Show in Finder”. If System Preferences isn’t in the dock, locate it in the Applications folder. ]

3.) Right-click [or Control-click] on System Preferences, and select “Get Info”.

4.) Un-check “Open in 32-bit mode”.

5.) Close the System Preferences Info box, and you’re done!

Monday, July 23, 2012

Xfinity / Comcast Webmail And Secure Website Issue

The [secure] web page times-out with an "error 7" or "server not responding" when attempting to access Xfinity / Comcast website email (webmail) or some secure web sites - While using an Arris "Dory" cable-modem gateway model TG862G.

Possible Cause: 
Bad Arris "Dory" Cable-modem Gateway Firmware. (Model TG862G - as indicated on the lower front panel).

Possible Solution: 
1.) Reset the gateway*
2.) Replace the device.

*At this time, no firmware update is available; resetting will not correct the problem.


To reset, you'll need to press the recessed button inside the back panel and hold it in for 30 seconds. The factory settings will be restored.
Note the factory SSID (network name) and password are on the sticker on the bottom of the device.

Verifying the firmware can be accomplished by entering as a URL into your browser, using admin and password to access the Dory when prompted, then clicking Connection followed by Xfinity Network from the left hand margin; and scrolling down to Cable Modem.

Note: The SMC "Dory" is NOT experiencing this issue.